Position Title: Program Coordinator
Position Tagline: Bring clinically-informed expertise to support long-term mentoring relationships for youth impacted by foster care, and support with mentor intake
Candidate search timeline: Applications will be reviewed starting 2/4/22 for an expected hire date of early March 2022.
Click here to download the PDF job description.
Silver Lining Mentoring (SLM) empowers youth in foster care to thrive through committed mentoring relationships and the development of essential life skills. For 20 years, Silver Lining Mentoring has matched young people in the child welfare system with highly-committed, volunteer mentors. The match relationship is supported by in-depth training and ongoing personalized match support from clinically-informed staff. Most youth participants are preparing to age out of the child welfare system, and Silver Lining Mentors offer both companionship and guidance in navigating critical life skills.
Silver Lining Mentoring offers four core services to young people impacted by the child welfare system. The three services offered in the greater Boston region include: Community Based Mentoring, which provides one-to-one volunteer mentorships to youth ages 7+; Learn and Earn, a life skills curriculum accompanied by a one-to-one volunteer mentorship available to young people ages 16+; and Transition Age Youth Services (TAY), which provides life skills development and leadership opportunities to help young adults navigate their independent living goals.
The fourth core service at Silver Lining Mentoring builds capacity to expand mentoring opportunities nationally via the work of the Silver Lining Mentoring Institute. The Institute launched in 2019 to achieve the goal that every young person in the U.S. impacted by foster care will have access to a high-quality, consistent volunteer mentoring relationship. The Institute is achieving this goal by equipping local practitioners across the country who are starting up or growing mentoring programs with best-in-field strategies and tools via a partnership with the National Mentoring Resource Center (NMRC) and MENTOR. The Institute further advances this goal through policy advocacy initiatives that promote consistent unpaid relationships for young people affected by the child welfare system; and educating and inspiring a nationwide movement that understands and responds to the relational needs of young people in foster care.
For more information please visit www.silverliningmentoring.org.
The Program Coordinator is the cornerstone of our strong mentoring match relationships. The Program Coordinator leverages clinical and human services education, the Elements of Effective Practice for Mentoring, and Silver Lining Mentoring’s policies and procedures to help cultivate long-term mentor/mentee relationships. The position reports to the Program Manager.
The primary responsibility of this Program Coordinator role is providing clinically-informed support and guidance to a caseload of mentoring matches, assessing progress of the match relationship, and participating in program evaluation efforts. This position also interviews new volunteer mentor candidates in preparation for long-term mentorship. This position requires local travel and attendance at events/activities on occasional evenings and/or weekends.
Mentoring Match and Youth Support
- Develop expert knowledge of Silver Lining Mentoring services, policies and procedures, in order to effectively manage a caseload of mentee-mentor matches
- Ensure program quality related to matching, monitoring, supporting, closing, or transitioning the relationship between the mentor and mentee to uphold healthy, long-term match relationships
- Proactively communicate with key stakeholders relevant to the mentoring relationship, including but not limited to: the mentor, mentee, youth’s social worker, parent/guardian, caregiver, youth’s clinician, the Department of Children and Families (DCF), and Family Networks
- Serve as a resource-broker for youth and mentors in need of additional services, upholding Silver Lining Mentoring’s strengths-based and trauma-informed framework
- Mediate and resolve challenges within mentoring relationships
Mentor Recruitment, Screening and Training
- Work collaboratively with the Volunteer Management & Program teams to recruit mentors whose identities reflect those of the young people we serve, including people of color, men, and people with foster care experience
- Ensure program quality related to screening of mentor candidates, co-facilitate mentor training and conduct weekly mentor candidate interviews
- Lead and organize monthly Mentor 2 Mentor support space to ensure mentor satisfaction & support
Administrative Duties and Teamwork
- Collect and enter ongoing efforts & evaluation data into the Salesforce CRM database to support mentors, mentees, and matches
- Serve collaboratively as a member of the Program team by assisting with the implementation of youth and match cohorts, such as Build-a-Match and Learn & Earn; community enrichment activities, such as mentoring group events; and Silver Lining Mentoring organizational activities, such as the annual Match Gala
- Engage in activities that enhance community engagement by participating in Silver Lining Institute’s mission of training & consulting, advocacy, and inspiring allies
Innovation and Quality Assurance
- Suggest and participate in continuing quality improvement efforts, both organizational and programmatic
- Practice in accordance with all agency and departmental policies and procedures
- Adhere to the highest principles of confidentiality
- Identify potential or actual participant safety concerns, and take measures to rectify the situation in accordance with SLM’s safety policies and procedures
- Actively engage in SLM’s Diversity, Equity and Inclusion (DEI) efforts such as attending all staff trainings, providing and receiving feedback, and embracing accountability
- Maintain professional competence necessary to perform job responsibilities
Additional duties as assigned.
- Strong belief in the mission, vision, and values of Silver Lining Mentoring
- Commitment to Silver Lining Mentoring’s framework of providing youth-focused, trauma-informed, harm reduction, and strengths-based programming
- Master’s degree in Social Work (MSW), OR comparable degree or work experience required
- High level of self-awareness, accountability, and adaptability
- Exemplary organizational and time management skills
- Ability to respond flexibly to a fluid and evolving program environment
- Strong interpersonal, oral and written communication skills
- Ability to balance the needs of multiple stakeholders and work collaboratively with different departments
- Experience working with youth with out-of-home experience, young people of color, and/or youth who identify as LGBTQ and/or TGNC preferred
- Bilingual – fluent in Spanish and/or Haitian Creole preferred
- Valid driver’s license and access to a vehicle preferred
- LCSW, LICSW, LMHC, or comparable human services licensure a plus
We know that a diverse team makes for collaborative work and creative thinking, and we strongly encourage applications from people of color and people with experience with the foster care system. If a role at Silver Lining sounds like something you’d find fulfilling and aligns with your career goals, please consider applying even if your experience doesn’t exactly match the requirements listed. Experience comes in many forms, and a willingness to learn can go a long way. We are dedicated to adding new perspectives to the team and would love to hear from you.
Silver Lining Mentoring offers a strengths-based, collaborative staff team, flexible work environment, and accessible office location in downtown Boston. This position will require some weekend and evening hours, as well as local travel. Salary commensurate with experience, with an anticipated starting salary between $55,000-$61,000 plus benefits. Silver Lining Mentoring is an Equal Opportunity Employer. http://www.silverliningmentoring.org
Please note that all Silver Lining Mentoring staff are working remotely until at least March 31st, 2022. Prior to this date, hiring, onboarding and primary job functions will be performed remotely and in collaboration with our virtual programming.
To apply: Submit a resume and cover letter explaining why you would like to be considered for this position to HR@silverliningmentoring.org.