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Position Title: Operations Coordinator
Position Tagline: Tech-savvy, problem solver who implements efficient systems and seeks a mission-based, collaborative work environment
Salary Range: Salary commensurate with experience, with an anticipated starting salary between $55,000-$60,000. Silver Lining Mentoring offers a strengths-based collaborative team, flexible work environment, accessible office location in downtown Boston, and excellent benefit package with generous vacation including a one week closure in the winter.
Expected hire date: Immediately

To Apply: Candidates should submit a resume and cover letter explaining why you would like to be considered for this position to

Download the PDF job description.

About the Role:
This is a new role designed to support our growing organization! You will report to the Director of Administration and will lead us in further operationalizing/scaling our technology, operations and administrative protocols. You are someone who is tech savvy, embraces challenges, and is committed to supporting our young people.

Technology (50%)

  • Manage the company’s technology platforms and the maintenance of office equipment
    • Systems support: Box and Google Workspaces
    • Classy, TPX, Zoom, and Xerox
  • Support high priority technology needs for SLM staff to support daily workflow
  • Potential to manage a return to in-office work environment including: managing day-to-day office operations (which may include setting up computers, maintenance troubleshooting), employee seating charts
  • In collaboration with the Director of Administration, proactively plan for data and IT protection, long term IT strategies and data management.
  • In collaboration with the Assistant Director of Evaluation, support evaluation data, collect survey distribution and response management, Salesforce Support including (report and dashboard management, data entry and clean-up);
  • Support in office hybrid/virtual meetings with set-up support of technology (tv, camera, computer, sound, etc.) and Zoom or other required services
  • Support organizational compliance of data security and technology needs (MFA log-ins, data backups, user management)
  • Support onboarding of new staff through TPx/Webex/Phone support and technology and security protocols
  • Support staff members to problem solve and resolve technology and account related challenges, such as password resets, communicating with vendor tech support, and other external tech and security consultants
  • Improve and assist with technology and security related instructions and procedural documentation

Development (30%)

  • Gift and Data Entry, Data Management, and Donor Recognition:
    • Ensure data integrity, accuracy, and utility
    • Enter all SLM revenue into relevant databases (including Salesforce), including tracking pledges made to the organization, and revenue information from cash, check, wire transfers, stock gifts, or third party platforms
    • Process all matching gift requests
    • Process gift acknowledgements to donors, including tax receipts and campaign-based impact reports, in a consistent and timely fashion
    • Coordinate grant agreements and ensure accurate recordkeeping for grant materials
    • Create invoices for donor and sponsor pledges and track receipts
    • Update donor records
    • Enter meeting notes and other relevant donor information into Salesforce. Work with Development team to ensure donor portfolios remain up to date
    • Manage the import and export of all donor and donation data in Salesforce; create reports as necessary
    • Serve as liaison to Finance Department; generate development reports for both the development and finance teams, as well as the Board of Directors
    • Support database data integrity through routine, proactive data cleanup.
    • Maintain smooth integration between Classy & Salesforce
    • Ensure SF reports and interfaces serve us best – make edits if necessary
    • Pull data and prepare materials for DoD and CEO meetings with donors, prospects, and Board members
  • Direct Mail and Email Outreach Support:
    • Create and coordinate email and direct mail lists, ensuring data accuracy
    • Coordinate with printing vendor and designer to ensure mailings are accurate and timely
  • Event Support
    • Assist with all manner of live and virtual cultivation, stewardship, and fundraising event logistics, including Match, our annual gala fundraiser
    • Research and manage vendors
    • Pull invitation lists, manage attendee data and support communication efforts
    • Support sponsor recognition efforts

Operations (20%)

  • Support the smooth and productive functioning of the administrative office, in both remote and in-person contexts, and its system. Offer a self-directed style in managing inventory, confidential files, records, mail/email/communications processing.
  • Offer practical support and coordination to staff involving logistics for travel, lodging, purchasing supplies,internal coordination, training with technology and systems.
  • Purchase supplies and inventory for office and on behalf of staff (manage SLM Amazon orders and account). Track and report this spending for the Director of Administration
  • Preparing and maintaining operations documents and reports – including training materials, onboarding documents, etc.
  • Perform human-resource/people-operations functions, such as arranging and assisting with the onboarding of new employees, administering employee benefits programs, measuring and reporting on employee satisfaction, supporting the organization’s workforce – all while ensuring compliance with local/state/federal laws and regulations.
  • Supports vendor invoicing and collections
  • Assists with the reconciliation of monthly credit card statements and receipts

A diverse team makes for collaborative work and creative thinking. We strongly encourage applications from historically underrepresented and racially minoritized groups and people with experience within the foster care system. If a role at Silver Lining sounds like something you’d find fulfilling and aligns with your career goals, please consider applying even if your experience doesn’t exactly match the requirements listed. Experience comes in many forms, and a willingness to learn can go a long way. We are dedicated to adding new perspectives to the team and would love to hear from you!

  • Strong commitment to, and belief in the mission, vision and values of Silver Lining Mentoring
  • Minimum of two  years in office management and technology support experience preferred
  • Advanced organizational skills and keen attention to detail
  • Exemplary interpersonal skills; ability to collaborate effectively with SLM staff, leadership, donors, and external partners
  • Must be a quick learner, able to multi-task and easily adapt to changing circumstances
  • Demonstrated maturity in handling sensitive information with sound judgment
  • Ability to work independently, take initiative and work effectively within a team
  • Knowledge of Salesforce, Box cloud server preferred; skilled in Microsoft Office Suite, Google Drive, and online platforms
  • Interest in social justice and issues of child welfare and mentoring strongly desirable
  • Knowledge of Quickbooks a plus
  • Please note that we are not able to sponsor U.S. work authorization for this role

Organizational Overview:
Silver Lining Mentoring (SLM) empowers youth in foster care to thrive through committed mentoring relationships and the development of essential life skills. For 20 years, Silver Lining Mentoring has matched young people in the child welfare system with highly-committed, volunteer mentors. The match relationship is supported by in-depth training and ongoing personalized match support from clinically-informed staff. Most youth participants are preparing to age out of the child welfare system, and Silver Lining Mentors offer both companionship and guidance in navigating critical life skills.

Silver Lining Mentoring offers four core services to young people impacted by the child welfare system. The three services offered in the greater Boston region include: Community Based Mentoring, which provides one-to-one volunteer mentorships to youth ages 7+; Learn and Earn, a life skills curriculum accompanied by a one-to-one volunteer mentorship available to young people ages 16+; and Transition Age Youth Services (TAY), which provides life skills development and leadership opportunities to help young adults navigate their independent living goals.

The fourth core service at Silver Lining Mentoring builds capacity to expand mentoring opportunities nationally via the work of the Silver Lining Mentoring Institute. The Institute launched in 2019 to achieve the goal that every young person in the U.S. impacted by foster care will have access to a high-quality, consistent volunteer mentoring relationship. The Institute is achieving this goal by equipping local practitioners across the country who are starting up or growing mentoring programs with best-in-field strategies and tools via a partnership with the National Mentoring Resource Center (NMRC) and MENTOR. The Institute further advances this goal through policy advocacy initiatives that promote consistent unpaid relationships for young people affected by the child welfare system; and educating and inspiring a nationwide movement that understands and responds to the relational needs of young people in foster care.

For more information please visit

Silver Lining Mentoring offers a strengths-based, collaborative staff team, flexible work environment, and accessible office location in downtown Boston. This position will require some weekend and evening hours, as well as local travel. Silver Lining Mentoring is an Equal Opportunity Employer.

Request for Expression of Interest

Expert Consultants on youth and young adult mentoring in the context of foster care involvement


Silver Lining Mentoring’s mission is to empower youth in foster care to thrive through committed mentoring relationships and the development of essential life skills. For 20 years, Silver Lining Mentoring has exclusively served youth impacted by foster care.  The organization fulfills its mission in two ways: 1) by matching young people in the Greater Boston region with highly-committed and trained volunteer mentors through several programs; and 2) by providing Training and Technical Assistance to organizations across the country on how to deliver effective mentoring programs to young people in foster care in their local communities through the Silver Lining Institute (SLI/the Institute)

The Silver Lining Institute was launched in 2019 to expand access to mentoring relationships for youth impacted by foster care nationwide. Through a partnership with the National Mentoring Resource Center (NMRC), the Silver Lining Institute teaches best practices and serves as a strategic planning partner to organizations seeking to create or expand access to mentoring relationships for young people impacted by foster care.  The Institute offers Technical Assistance (TA) to a variety of entities from mentoring organizations looking to better serve youth in foster care, to foster care service providers seeking to create or enhance mentoring options.

The Silver Lining Institute is currently seeking expressions of interest from professionals who can provide Technical Assistance to our clients. Technical Assistance Consultant roles are open to practitioners from a variety of disciplinary backgrounds and lived experience who can demonstrate experience supporting mentoring programs geared toward youth and young adults and/or supporting the healthy development of young people impacted by foster care. Ideal candidates will have experience at the intersection of both topic areas.

Examples of client work

Silver Lining Institute Technical Assistance Consultants respond to client needs by co-developing a scope of work.  Project scope may include strategic programmatic and organizational planning partnership, training on best practices in all areas of the Elements of Effective Practice for Mentoring, tactical problem-solving, or some combination of each. Below are examples of services a Consultant may offer in a consulting project:

  • Learn about the client’s current mentor recruitment and screening efforts and recommend formats, tools and approaches to effectively attract and retain mentors in line with the youth population the program serves
  • Create a custom-designed, highly interactive training for mentoring program staff using trauma-informed, population-specific knowledge (e.g. building diversity, equity & inclusion practices, utilizing youth voice to strengthen programs, etc.)
  • Review the program’s existing mentor training and make recommendations about curriculum content, activities and training format that will prepare mentors to be responsive to the needs of youth in foster care

Consultant Expectations and Compensation

We offer a non-negotiable $50/hour payment for consulting projects, which vary in total length from approximately 10-30 hours and vary in project timeline usually from 1-3 months (with a 6 month maximum timeframe). Payment is made upon completion of the full project scope. Consultants are expected to be able to be assigned a minimum of 1 client per quarter.  Consultants able to make a commitment to serve 2-4 clients per quarter for a minimum of one year of consulting service are preferred.

Consultants must complete approximately 14 hours of unpaid, self-paced training and application materials required by Silver Lining Mentoring and the National Mentoring Resource Center as a prerequisite to serving as a TA Consultant.  Once approved for service, Consultants are expected to attend 1 monthly meeting to stay current on learnings and tools from the Institute.


Including, but not limited to:

  • Experience supporting newly formed or in-progress mentoring organizations with start up initiatives including but not limited to policies and procedures development, realistic discussions about organizational needs and capacity, and more.
  • Experience (e.g. professional, volunteer, educational, lived experience) with the child welfare system (foster care), mentoring programs, and/or youth and young adult development
  • Values alignment with utilizing the following youth development frameworks: trauma-informed programming, culturally humble and responsive approach, harm-reduction approach, strengths-based approach, and youth-focused programming
  • Demonstrated record of consistently meeting project deliverables on time
  • Consistent, proactive and timely communication with Institute staff
  • Diligence with completing administrative and reporting responsibilities of the TA consulting role
  • Commitment to provide maximum value to clients in service of the Institute’s mission by using existing resources, sourcing quality new resources (e.g. information, readings, tools, activities relevant for clients, etc.), and managing self and the project with minimal support from a supervisor
  • Self-awareness and willingness to give and receive feedback. Consultants should be prepared to communicate openly with the Institute staff about whether a potential client is best suited to the Consultant’s areas of knowledge and/or Consultant should be flexible to accept an alternative client.  Consultants should be prepared to give and receive feedback with Institute staff and clients in order to continuously improve the efficacy of their consulting services
  • Prior experience serving as a Consultant or supervising Consultants is preferred

Anticipated Timeline

Expression of interest will be reviewed on a rolling basis. Consultant trainings will be conducted approximately twice per year. If you are interested in being considered for the next training, please submit an application by Friday, September 16, 2022.

Expression of Interest Instructions

To express interest in this opportunity, please complete the attached application and submit it as a PDF or Word attachment to  If you have questions, please contact Mobile Burrell, Assistant Director of TA and Institute Initiatives, The Institute will contact you within 2 weeks from the date of submission if your application will be advanced for further consideration.

Expression of Interest Application

  1. Name:
  2. Phone number:
  3. Email:
  4. Why are you interested in this opportunity?
  5. Please describe your availability for providing TA in 2022 and 2023.
  6. Please list and explain relevant experience for the TA Consultant role.
  7. Please provide 1-2 references who are familiar with your work. Provide the following: their name, email, phone number, and how/why they know you.
  8. When submitting this form, please also attach your resume.

Here’s what our staff has to say about working for Silver Lining Mentoring:


Chief Operating Officer

“Silver Lining is an organization that values innovation and creativity – where every team member has a voice and makes a direct impact on the work we are doing. I feel so lucky to be surrounded by people who inspire and challenge me every day.”



Assistant Director of Technical Assistance & Institute Initiatives

“Working at SLM is an opportunity to serve a historically under-served population alongside a committed & reliable team of professionals. SLM continues to grow in many ways and I appreciate being a part of the journey!”

Evan Hubbard


Assistant Director of Clinical Strategy

“It’s hard to imagine working anywhere else! I love the intentional community and culture we’ve created here – everyone always feels so welcome, supported and cared for.”

Sandra Hodgetts


Grant Consultant

“I work at Silver Lining Mentoring because I get to see our mission in action. Even though I don’t work with our young people directly I still get to build relationships with them and see the progress they make toward their goals. Their determination and perseverance are what inspire me to sit down at my desk every day.”