JOB OPPORTUNITIES

Thank you for your interest in Silver Lining Mentoring! We’re hiring for the following positions below:

Position Title: Program Coordinator
Position Tagline: Bring clinically-informed expertise to support long-term mentoring relationships for youth impacted by foster care, and provide Transition Age Youth Services
To Apply: Candidates should submit a resume and cover letter explaining why you would like to be considered for this position to HR@silverliningmentoring.org.
Job Search Ends: August 1, 2021
Location: Boston, MA

Organizational Overview: Silver Lining Mentoring (SLM) empowers youth in foster care to thrive through committed mentoring relationships and the development of essential life skills. For nearly 20 years, Silver Lining Mentoring has enjoyed continuous growth and success in matching youth in the child welfare system with highly committed volunteer mentors. Silver Lining Mentoring works with young people who are preparing to age out of the child welfare system by teaching critical life skills to help teens successfully transition to adulthood. Silver Lining continues to be among only a few mentoring organizations in the United States, and the only mentoring organization in Massachusetts, that exclusively serves the unique needs of youth in the foster care system. Silver Lining offers three core services to youth impacted by the child welfare system, Community Based Mentoring (CBM), which provides one-to-one volunteer mentorships to youth ages seven and older, Learn and Earn (LE) which provides life skills development and leadership opportunities to young people ages 16 and older, and a new initiative – Transition Age Youth Services (TAY) which will provide youth over the age of 16 with a committed mentoring relationship to help them navigate their independent living goals. All programs promote social skills, cultivate positive relationships and a sense of community, build self-esteem, and equip youth with skills and relationships critical to their healthy development and successful transition into adulthood. For more information on our work, our supporters and the incredible young people we serve, please visit: www.silverliningmentoring.org

Position: The Program Coordinator is the cornerstone of our strong mentoring match relationships. The Program Coordinator leverages clinical and human services education, the Elements of Effective Practice for Mentoring, and Silver Lining Mentoring’s Standards of Match Support and associated policies and procedures to help cultivate long-term mentor/mentee relationships. The position reports to the Program Manager. The primary responsibility of this Program Coordinator role is providing clinically-informed support and guidance to a caseload of approximately 30 mentoring matches, assessing progress of the match relationship, and participating in program evaluation efforts. This position’s caseload will primarily consist of Transition Age Youth (16+ years old), and SLM’s long term matches. This position will be responsible for the implementation of Transition Age Youth (TAY) services which are currently in development. This position requires local travel and attendance at events/activities on occasional evenings and/or weekends. Silver Lining Mentoring is in an exciting period of growth, as such aspects of the job description are subject to change in the coming year to support an organizational structure that meets program impact goals.

Responsibilities:

Mentoring Match and Youth Support

  • Provide match and youth support with a focus on Transition Age Youth (TAY).
  • Develop expert knowledge of Silver Lining Mentoring’s services, policies and procedures, in order to effectively manage a caseload of approximately 30 mentee-mentor matches.
  • Coordinate and collaborate with the LE Program Coordinator to provide high quality programming to youth 16+, such as managing smooth transitions to CBM.
  • Ensure program quality and proactively communicate with key stakeholders relevant to the mentoring relationship, in accordance with the Elements of Effective Practice in Mentoring and SLM’s Standards of Match Support.
  • Serve as a resource-broker for youth and mentors in need of additional services, upholding Silver Lining Mentoring’s strengths-based and trauma-informed framework.
  • Mediate and resolve challenges within mentoring relationships, (ie: relationship ruptures, and preparing matches for a healthy graduation from SLM services).

Transition Age Youth (TAY) Services:

  • In coordination with SLM’s Program Strategy Working Group, support program development of TAY services and implement said TAY services.
  • Curate and maintain SLM’s resource banks (ie: SLM’s google site and database), and proactively share identified resources with the team.
  • Plan and implement enrichment activities to build leadership activities specific to TAY, such as SLM’s Provincetown Retreat, Advocacy Days at the State House, and relevant conferences.
  • Promote the development of positive identity and cohesive self for young people (e.g., positive racial identity or LGBTQ identity development).

Administrative Duties and Teamwork

  • Collect and enter ongoing efforts to support mentors, mentees, and matches + evaluation data into the Salesforce database in accordance with SLM’s policies and procedures.
  • Collect, upload and update mentoring files into Box cloud database.
  • Serve collaboratively as a member of the Program team by assisting with the implementation of youth and match cohorts, such as Build-a-Match and Learn & Earn; community enrichment activities, such as mentoring group events; and Silver Lining Mentoring organizational activities, such as the annual Match gala.
  • Engage and actively participate in regularly scheduled supervisions (general and clinical) and team meetings.

Innovation and Quality Assurance

  • Suggest and participate in continuing quality improvement efforts, both organizational and programmatic.
  • Practice in accordance with all agency and departmental policies and procedures.
  • Adhere to the highest principles of confidentiality.
  • Identify potential or actual safety concerns, and take measures to rectify the situation in accordance with SLM’s safety policies and procedures.
  • Actively engage in SLM’s Diversity, Equity and Inclusion (DEI) efforts such as attending all staff trainings, providing and receiving feedback, and embracing accountability.
  • Maintain professional competence necessary to perform job responsibilities.

Additional duties as assigned.

Qualifications

  • Strong belief in the mission, vision, and values of Silver Lining Mentoring
  • Commitment to Silver Lining Mentoring’s framework of providing youth-focused, trauma-informed, harm-reduction, and strengths-based programming
  • Silver Lining is committed to building a culturally diverse staff and strongly encourages applications from people of color and people with experience with the foster care system
  • Bilingual – fluent in Spanish and/or Haitian creole preferred.
  • Master’s degree in Social Work (MSW), OR comparable degree or work experience required
  • Possess a high level of self-awareness, accountability, and adaptability
  • Ability and comfort delivering and receiving critical feedback
  • Keen attention to detail and exemplary organizational and time management skills
  • Ability to respond flexibly to a fluid and evolving program environment
  • Strong interpersonal, oral and written communication skills
  • Ability to balance the needs of multiple stakeholders and work collaboratively with different departments
  • Experience working with youth with out-of-home experience, young people of color, and/or youth who identify as LGBQ and/or TGNC preferred
  • Knowledge of unique needs and strengths of young adults aging out of care/transitioning to independence
  • LCSW, LICSW, LMHC, or comparable human services licensure preferred
  • Valid driver’s license and access to a vehicle preferred

Silver Lining Mentoring offers a strengths-based collaborative staff team, flexible work environment, accessible office location in downtown Boston, and excellent benefit package with generous vacation. Due to the pandemic, Silver Lining Mentoring is currently working remotely with in-person work as needed to ensure quality programming. Salary commensurate with experience, with an anticipated starting salary between $55,000-$60,000. Silver Lining Mentoring is an Equal Opportunity Employer. http://www.silverliningmentoring.org

To Apply: Submit cover letter and resume to HR@silverliningmentoring.org.

Position Title: Volunteer Manager
Position Tagline: Train and manage volunteers to serve as mentors to youth impacted by foster care
To Apply: Candidates should submit a resume and cover letter explaining why you would like to be considered for this position to HR@silverliningmentoring.org.
Expected hire date: August 30, 2021
Location: Boston, MA 

Organizational Overview: Silver Lining Mentoring (SLM) empowers youth in foster care to thrive through committed mentoring relationships and the development of essential life skills. For nearly 20 years, Silver Lining Mentoring has enjoyed continuous growth and success in matching youth in the child welfare system with highly committed volunteer mentors. Silver Lining Mentoring works with young people who are preparing to age out of the child welfare system by teaching critical life skills to help teens successfully transition to adulthood. Silver Lining continues to be among only a few mentoring organizations in the United States, and the only mentoring organization in Massachusetts, that exclusively serves the unique needs of youth in the foster care system. 

Silver Lining offers three core services to youth impacted by the child welfare system, Community Based Mentoring (CBM), which provides one-to-one volunteer mentorships to youth ages seven and older, Learn and Earn (LE) which provides life skills development and leadership opportunities to young people ages 16 and older, and a new initiative – Transition Age Youth Services (TAY) which will provide youth over the age of 16 with a committed mentoring relationship to help them navigate their independent living goals. All programs promote social skills, cultivate positive relationships and a sense of community, build self-esteem, and equip youth with skills and relationships critical to their healthy development and successful transition into adulthood. 

For more information on our work, our supporters and the incredible young people we serve, please visit: www.silverliningmentoring.org. 

Position: Reporting to the Director of Programs, the Volunteer Manager will be responsible for managing screening, training, engagement, and appreciation of Silver Lining Mentoring volunteers, most of whom are mentors. The position will work within the Program team, but work closely with the communications and development departments. 

We are looking for a high-energy team member with demonstrated relationship-management experience who is dedicated to maximizing the skills and commitment of community members who volunteer to mentor youth impacted by foster care. The Volunteer Manager will bring attention to detail and competency in data management to ensure a smooth and efficient volunteer experience that upholds Silver Lining Mentoring policies, procedures, values, and approach. The Volunteer Manager will equip volunteers to provide the most effective mentoring to youth by managing and continuously improving the mentor training curriculum and organizing timely continuing education offerings. 

Responsibilities: 

Volunteer Intake 

  • Work collaboratively with the Program team to plan for volunteer mentor needs over the year. Offer insights and recommendations on a weekly or otherwise regularly scheduled basis for matching mentors to program needs (e.g., Community-Based Mentoring, Learn & Earn, and Build-a-Match programming). 
  • Work collaboratively with the Development and Communications team to increase mentor prospects.
  • Assist Associate Director of Communications and Marketing in outreach efforts to recruit potential volunteers, including, but not limited to drafting copy, assisting in developing marketing materials, managing partner relationships, delivering informational talks about SLM programs and volunteer opportunities. 
  • Regularly refine and incorporate updates to content delivered verbally through information sessions and in written materials to tailor content for varying audiences, incorporate critical feedback, and ensure timely information on programs. 
  • Manage the mentor intake and screening process, including, but not limited to:
  • Delivering info sessions and fielding volunteer inquiries 
  • Scheduling interviews and trainings for potential mentors 
  • Managing data and documentation related to volunteers in collaboration with the Volunteer and Development Assistant
  • Compile reports and monitor the status of potential volunteers to trouble-shoot when volunteer quantities or attributes do not align with program needs. 

Volunteer Management 

  • Lead volunteer engagement process to ensure volunteers are properly engaged on all aspects of volunteering at SLM before, during and after their service. 
  • Lead the planning and implementation of at least one volunteer appreciation event per year, and design an ongoing appreciation and engagement plan for the volunteer corps.
  • Work collaboratively with the Program team to ensure volunteer roles are clear and utilized, volunteers are informed of policies and procedures, and receiving appropriate instructions and updates on service opportunities. 
  • Lead process to continuously evaluate volunteer management systems and procedures to ensure that process is effective and beneficial to the organization’s mission. Continuously evaluate and incorporate feedback to improve the volunteer experience for volunteers and the effective operations of the organization. 
  • Assist the Director of Development and Associate Director of Communications and Marketing to plan and execute fundraising events (e.g. including the annual Match Gala, Boston Marathon team, and other development events as determined by the team), shepherding and executing efforts to engage existing and potential volunteers. 

Training 

  • Oversee scheduling of mentor trainings for mentor applicants and ensure appropriate staffing and administrative preparation. SLM’s mentor training is currently a 4-hour self-guided online course offered in SLM’s online training portal, and 4-hour live virtual curriculum. 
  • Serve as lead trainer for Mentor trainings, delivered in collaboration with clinical Program Coordinators/Supervisors. 
  • Manage mentor applicants through the online component(s) of the mentor training.
  • Continually assess the training content and delivery and make adjustments and updates that incorporate critical feedback, program updates, and advances in the field, in collaboration with the Director of Programs. 
  • Lead the development of continuing education trainings for mentors, utilizing staff expertise and external partners, the online training portal, as well as virtual or in-person offerings, as appropriate. 

Innovation and Quality Assurance 

  • Suggest and participate in continuing quality improvement efforts, both organizational and programmatic. 
  • Practice job duties in accordance with all agency and departmental policies and procedures. 
  • Adhere to the highest principles of confidentiality.
  • Identify potential or actual safety concerns, and take measures to rectify the situation in accordance with SLM’s safety policies and procedures. 
  • Actively engage in SLM’s Diversity, Equity and Inclusion (DEI) efforts such as attending all staff trainings, providing and receiving feedback, and embracing accountability.
  • Maintain professional competence necessary to perform job responsibilities. 

Additional duties as assigned. 

Qualifications: 

  • Strong commitment to, and belief, in the mission, vision and values of Silver Lining Mentoring 
  • 4+ years of relevant experience preferred 
  • Experience delivering trainings or public speaking preferred 
  • Demonstrated interpersonal and relationship-building skills 
  • Effective planning, organizational, and time management skills 
  • Excellent attention to administrative and data processing details 
  • Initiative to drive progress towards goals independently, as well as judgment and enthusiasm for collaborating with a team 
  • Ability to respond flexibly to an evolving program model, and enthusiasm for innovation and improvement 
  • Willingness to give and receive feedback with peers, to supervisor, and with executive leadership 
  • Experience with database management (Salesforce is the primary database used at SLM) is preferred. Strong skills in Microsoft Excel and Word 
  • Silver Lining is committed to building a culturally diverse staff and strongly encourages applications from people of color and people with experience with the foster care system. 

Silver Lining Mentoring offers a strengths-based collaborative staff team, flexible work environment, accessible office location in downtown Boston, and excellent benefit package with generous vacation. Due to the pandemic, Silver Lining Mentoring is currently working remotely with in-person work as needed to ensure quality programming. 

Salary commensurate with experience, with an anticipated starting salary between $55,000-$65,000. Silver Lining Mentoring is an Equal Opportunity Employer.

To Apply: Candidates should submit a resume and cover letter explaining why you would like to be considered for this position to HR@silverliningmentoring.org

Here’s what our staff has to say about working for Silver Lining Mentoring:

Alaina-Rosenberry

ALAINA

Deputy Director

“Silver Lining is an organization that values innovation and creativity – where every team member has a voice and makes a direct impact on the work we are doing. I feel so lucky to be surrounded by people who inspire and challenge me every day.”

VICTORIA

Senior Program Coordinator

“The first time I spoke with someone from Silver Lining, I heard about the passion and the drive that every single staff member has for their work. What I heard in that first phone call rang true and it has been true ever since. I was looking for an organization that was small, mission-driven and “walked their walk” — I’ve found that at Silver Lining.”

Evan Hubbard

EVAN

Assitant Director of Clinincal Strategy

“It’s hard to imagine working anywhere else! I love the intentional community and culture we’ve created here – everyone always feels so welcome, supported and cared for.”

Mobile Burrell

MOBILE

Program Manager – Silver Lining Institute

“My experience at Silver Lining has been absolutely amazing. The staff really believe in the mission. You can tell that everyone is really committed to the work that we are doing. I have heard nothing but great things about the organization since I started working here!”

Sandra Hodgetts

SANNIE

Development Manager

“I work at Silver Lining Mentoring because I get to see our mission in action. Even though I don’t work with our young people directly I still get to build relationships with them and see the progress they make toward their goals. Their determination and perseverance are what inspire me to sit down at my desk every day.”